Refund Policy
At Vtotech Seating Systems Pvt. Limited, customer satisfaction is our top priority. We strive to ensure that every product delivered meets the highest quality standards. However, if you are not completely satisfied with your purchase, please review our refund policy below:
1. Eligibility for Refund
Refunds are only applicable under the following conditions:
- The product received is defective, damaged, or incorrect.
- The issue is reported within 7 days of delivery.
- The product is unused, in its original condition, and returned with original packaging, tags, and invoice.
2. Non-Refundable Situations
Refunds will not be processed in the following cases:
- Products damaged due to misuse, mishandling, or improper installation.
- Minor variations in color, finish, or design that may occur due to lighting or screen differences.
- Requests made after the 7-day return window.
3. Refund Process
- To initiate a refund, please contact us at [Insert Email Address] with your order details, photos/videos of the issue, and a brief description.
- Once your request is reviewed and approved, we will arrange for a pickup or return shipment.
- After inspection of the returned product, the refund will be processed.
4. Refund Timeline
- Approved refunds will be processed within 7–10 business days.
- The amount will be credited to the original payment method or as otherwise agreed.
5. Shipping Charges
- Shipping charges (if any) are non-refundable, unless the return is due to an error on our part.
6. Contact Us
For any questions or assistance regarding refunds, please contact us:
Vtotech Seating Systems Pvt. Limited
We appreciate your trust in Vtotech Seating Systems Pvt. Limited and are committed to providing you with the best products and service experience.